Refund policy

Returns within 5 days

You can return a product within 5 days of receiving it. It must be unused, complete, in its original packaging, and come with the invoice.

How to return

Contact us within the 5 days with your order number: WhatsApp +961 76 10 17 18, phone +961 8 930 930 or info@azargroup.org. Bring the product to our showroom in Zahle Industrial City – Square, or ask us and we will tell you how to send it.

Products we cannot take back

• Cables, wires and hoses cut to length for you.
• Paint that was tinted or mixed for you.
• Products that were installed, wired or used.
• Special orders brought in at your request.

Refunds

Once we accept the return, we refund you within 10 business days. Orders paid in cash on delivery are refunded in cash at the showroom or by Whish transfer; orders paid with Whish Pay are refunded to the same Whish account. The delivery fee is not refunded, unless the return is due to our mistake.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, tell us within 48 hours and we will replace it or refund you in full, delivery included.

Exchanges

You can exchange a product within the same 5 days and on the same conditions; we refund or charge the price difference.

Warranty

Products carry the manufacturer's warranty shown on the product page. Keep your invoice; warranty claims are handled through us.

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